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Front Desk Manager
JOB DESCRIPTION
POSITION: Front Desk Manager/ Take-Out Order Processing/ Closing/Opening
REPORTS TO: OWNER/GENERAL MANAGER
JOB TYPE: Full Time, Hourly Position Including Tips
Position Overview
The purpose of this role is to greet Customers who are walking in. Call-in and On-line Takeout ordering. Processing POS orders and Lottery service or directing customers to the dining room. bar or function room. Being involved with the communication of events and situations with management and staff members. This role will work to coordinate and organize Parties. Events. Customer Pickups and Delivery of orders swiftly. Mastering the POS, Menu and Food order Packing requirements. During slow moments. stay busy with side work. cleaning and much more. Your role will be to ensure every detail of the daily duties for the ultimate customer experience. This is a critical role, dedicated to ensure a smooth running process for our customers maximizing sales and promoting to drive repeat and new customers to the restaurant..This is a highly strategic position. where tasks and routines will transition quickly and strong versatility is a must.
Some shifts you will be opening the Restaurant. Other shift you will be responsible to close, others will require you to do both. Weekends and Holidays are required. (Thursday - Monday).
Responsibilities
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Greet and welcome guests in a friendly and professional manner.
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Take accurate food and beverage orders using the restaurant's POS system.
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Provide detailed information about menu items
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Ensure timely delivery of food and beverages to waiting guests.
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Monitor guest satisfaction throughout their visit, addressing any concerns or requests promptly.
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Process payments accurately using POS payment systems.
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Maintain cleanliness and organization of the front area.
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Collaborate with kitchen staff to ensure smooth service flow and timely take out order preparation.
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Uphold all food safety and handling standards in accordance with health regulations
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Process Lottery tickets
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Process server close outs, count and collect register cash & credit card receipts move to safe.
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Open and Close process as needed following security lockup procedures
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Communicate reservations for large parties and events with GM to schedule time & food
Apply Today!
Get in touch so we can start working together.